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Home Shipping Policy

Shipping Policy

Shipping Policy

  • In-stock orders ship within 24 hours.
  • Weekend orders will be processed the next business day.
  • If a part is not in stock and must be ordered from the manufacturer, it usually takes 2-3 days to arrive to us and will be promptly shipped to you. Most of the orders are shipped complete within 2-3 business days. A few of the parts ordered from the manufacturer may take up to 5-6 business days to arrive and will shipped to you immediately.
  • Depending upon location, ground shipments usually take 2-7 days.
  • Your order may be shipped Overnight for an additional cost.
  • Hazmat parts & some heavier parts may not be eligible for shipping discounts or coupons. 
  • Oversized shipments will be additional; you will be contacted prior to shipping for approval.
  • We cannot guarantee transit times for orders ground and oversize orders. 
  • We do ship to Alaska,  Hawaii & Puerto Rico but cannot guarantee transit times.
  • Shipping Carrier substitutions may be made at our determination in an attempt to reduce shipping cost. Similarly if items are bigger than expected we will contact the customer for any increased cost before shipping.
  • All Freight shipments and oversized packages are quoted with delivery to Commercial, Business or our terminal as the destination. 
  • In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to try and find one for you as quickly as possible.
  • If there is a customer error when entering address we will need to invoice the customer to cover the complete cost of re-shipping the order once it has been returned-to-sender.
  • Orders that take extended time to arrive could be subject to a catalog price change from the brand. Customer will be notified before shipping.
  • Special Order parts are not returnable. If SPO are arriving from outside the United States and the order has been processed they are not cancelable.
  • Some parts are returnable within 60 days as long as they are not opened, not used and returned in the original packaging.
  • If VIN # doesn't match part # for fitment and information is communicated to customer before shipping we cannot guarantee return.
  • We do ship HAZMAT parts for an additional fee. Hazmat parts are considered Special Order parts which are not returnable.
  • Customers that place phone orders are responsible for the parts that ordered on the invoice. If they differ in any way then it is the responsibility of the customer to let us know beforehand. If an exchange or return is necessary the customer will be responsible for return shipping.
  • We do not ship COD orders.
  • We do ship Freight & LTL for bigger attachment parts and fully insure the products until signed off by the consignee at POD (Point of Delivery).
  • All Freight & LTL shipments will need to be delivered to Business, Commercial or Repair shop address. In the event this is N/A we can deliver to our terminal based on closest proximity within 30 mile radius.
  • We are one of the few online parts retailers that will ship Big Attachment Parts, Auto Glass, Doors, Hoods, Trunks, etc...Along with the shipping these parts comes the inherit risk of damage. Its crucial w/ Freight claims to make sure that the product(s) are inspected before accepting and signing off on the goods. Some claims such as concealed damage can be impossible to get approved with the customers prior authorization that the products  were in good working use. 
  • We cannot combine parts for multiple brands on the same order.  These orders will have to ship separately and additional shipping charges are applicable.
  • Some claims do require customer to return the product in order for claim to be approved. 
  • We do ship International & Overseas and can assist w/ the logistics and special Freight pricing.  
  • Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country and will be the responsibility of the recipient. International Orders that arrive damaged do require customer to return the product in order for claim to be approved.
  • International or Overseas orders where parts are defective or incorrect are eligible for warranty refund/exchange. Customer is responsible for return shipping.
  • Use Whats APP to contact us.  International calls please see below.
  •  WhatsApp for International calls please dial us at 508-335-7266.

Shipping Protection With Extend

  • We protect all domestic shipments shipped within the United States and Puerto Rico via FedEx, UPS, and USPS with Extend. 
  • All applicable orders are automatically enrolled with Extend shipping protection if shipped via FedEx, UPS, or USPS. 
  • Extend shipping protection covers applicable orders from loss, theft, or damage.
  • After a customer places an order, they will receive an email directly from Extend with their assigned Contract ID. If you do not receive an email, please check your spam or shopping folders. You can still easily file a claim with just your email address through the claims portal.  
  • If you need to file a claim on your covered shipment, you can quickly and easily do so using one of the following steps
  • Once Extend approves your claim, you will receive a virtual gift card equal to the protected order dollar amount. The total funds on the card should include the original cost of the items purchased, taxes, and the shipping fee. If you have any questions or issues with your card, please, feel free to contact us or Extend for a resolution. 
  • Additional claims info and FAQs can be found and reviewed in the Extend Shopper’s Guide. Additionally, you can visit the Extend Customer Claims Portal anytime or call the toll-free number at (877) 248-7707 between 9:00 AM and 5:00 PM CT, Monday through Friday.